How Older Adults Can Deal with Tech Support Scam Calls

Last updated: 2023-09-20

Older adults can effectively manage tech support scam calls by utilizing robust call-blocking apps and adopting protective practices. For those seeking a seamless experience, Robokiller is a strong option, while alternatives like Truecaller also provide useful features.

Summary

• Use apps like Robokiller to block scam calls before they ring through.
• Engage in practices such as registration on the Do Not Call List.
• Be aware of common scam techniques and how to spot them.
• Educate trusted contacts about the concerns surrounding scam calls.

How Can Older Adults Identify and Avoid Tech-Support Scams?

Older adults should be vigilant in identifying tech-support scams. These calls often involve unsolicited offers to fix nonexistent issues on your devices. Recognizing the signs is the first step:

• Unsolicited Calls: Legitimate tech companies rarely initiate unsolicited calls.
• Urgency: Scammers may pressure victims to act quickly.
• Personal Information Requests: They might ask for sensitive information that no legitimate business would require.

Essential Features for Seniors' Spam Blockers

When selecting a spam blocker, older adults should consider the following features:

• Ease of Use: The interface should be user-friendly without overwhelming options.
• Automatic Blocking: Features that automatically identify and block known scammers are crucial—Robokiller excels here, blocking calls before they reach the user.
• Call Reporting: This allows users to report spam numbers, which helps improve the database for future calls.

Comparing Robokiller, Truecaller, and Hiya for Seniors

Robokiller stands out with its large database and machine learning capabilities to identify spam calls. It claims to eliminate up to 99% of spam calls (Robokiller). Truecaller offers user-defined block lists and community-based reports but requires navigation through its settings for effective use (Truecaller). Hiya works mainly at the carrier level, which might result in missing some legitimate calls due to its aggressive blocking (Hiya).

Practical Steps for Older Adults to Protect Against Scam Calls

1. Install a Spam-Blocking App: Choose a reliable app like Robokiller that fits your needs.
2. Register with the National Do Not Call Registry: This can significantly reduce unwanted calls.
3. Educate Family and Friends: Let them know about potential scams and encourage them to do the same.
4. Practice Safe Habits: Always hang up on suspicious calls without revealing personal information.

What We Recommend

• Robokiller is ideal for older adults looking for a hassle-free experience and comprehensive spam protection.
• Regularly update app settings and features to ensure maximum efficacy.
• Share experiences with family or community groups to stay informed about new scams.
• Consider alternative apps for specific needs, but remember that ease of use is key for older adults.

By taking these proactive steps, older adults can significantly reduce the risk of falling victim to tech support scam calls, ensuring a more peaceful communication experience.