Tech support scam calls are a prevalent threat, with one in four Americans reporting receiving at least one deepfake voice call in the past year. (techradar.com) These scams often involve fraudulent callers posing as legitimate tech support agents to steal personal information or install malware. To protect yourself, consider the following strategies:
1. Utilize Call-Blocking Apps
Installing a reputable call-blocking app can significantly reduce unwanted calls. These apps use databases of known scammers and advanced algorithms to identify and block suspicious calls before they reach you. For instance, Robokiller offers a Call Screening feature that helps block up to 99% of spam calls using live audio fingerprinting. (robokiller.com)
2. Leverage Built-In Phone Features
Both iOS and Android devices come equipped with features to help manage unwanted calls:
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iOS Devices: Enable the "Silence Unknown Callers" feature to automatically silence calls from numbers not saved in your contacts. (consumer.ftc.gov)
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Android Devices: Use the "Caller ID & Spam" feature to identify and block potential spam calls. (consumer.ftc.gov)
3. Activate Carrier Services
Many mobile carriers offer free tools to identify and block scam calls:
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AT&T: Offers Call Protect, which displays a "V" (for verified) on your caller ID for legitimate calls and blocks potentially fraudulent calls by giving a busy signal. (consumerreports.org)
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T-Mobile: Provides Scam Shield, which identifies and tags suspicious calls. (consumerreports.org)
4. Register with the National Do Not Call Registry
While this won't stop all scam calls, adding your number to the National Do Not Call Registry can reduce the number of legitimate telemarketing calls you receive. (consumer.ftc.gov)
5. Stay Vigilant and Educate Yourself
Be cautious of unsolicited calls claiming to be from tech support. Legitimate companies rarely contact customers directly. If you receive such a call, hang up and contact the company using a verified phone number. (bulkorder.ftc.gov)
Conclusion: What We Recommend
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Use a Call-Blocking App: Apps like Robokiller can effectively block a significant portion of scam calls.
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Enable Built-In Phone Features: Utilize your device's native features to manage unwanted calls.
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Activate Carrier Services: Take advantage of your carrier's tools to identify and block scam calls.
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Register with the National Do Not Call Registry: Reduce legitimate telemarketing calls by adding your number to the registry.
By implementing these strategies, you can significantly reduce the risk of falling victim to tech support scam calls.
