December 6, 2023

USPS scams explained: How to protect yourself

USPS scams explained: How to protect yourself

Delivery scams were the most popular type of text scam during the first half of 2023, as they dwarfed the second-place bank scams by more than triple (1.1 billion delivery scams to 363 million bank scams). In that time, Americans lost an estimated $13 billion to text scams and $46 billion to phone scams as a whole.

United States Postal Service (USPS) scams are a type of delivery scam in which the fraudster claims to be from the post office in order to steal sensitive personal and financial information from their targets. When successful, these schemes leave victims with drained bank accounts, stolen identities, and long-term psychological trauma. That’s why it’s vital to understand how to reduce your risk and protect yourself from this type of fraud.

Keep reading for a deep dive into what USPS scams are and how you can protect yourself and your family from phone fraud.

How do USPS scams work?

Many United States Postal Service (USPS) scams follow the same basic steps:

  1. A scammer pretending to be the USPS reaches out about a bogus delivery problem.
    • Delivery scams like these may be done via phone call, text message, or email.
  2. You’re instructed to click a link or call a phone number to remedy the issue and reschedule the delivery, but it’s really just an attempt to get your private information.
    • Clicking the link may trigger a malware download that gives the scammer access to your device.
    • Alternatively, the link may direct you to a fake version of the USPS website and ask for personally identifying information. Any information you enter goes right to the scammer.
    • If you call the number, you’ll be connected with a scammer who will ask you for the same sensitive personal data.
  3. The scammer uses the information they’ve collected to hack into your personal accounts, spend your money, or even assume your identity.
    • With the right information, scammers can drain your finances and open new lines of credit in your name.

The information you reveal is impossible to get back, and the assets you lose as a result may be difficult to recover. Unfortunately, there’s no guarantee you’ll even get your money back..

Will USPS really text or call about packages?

Unless you’ve initiated a tracking request, the USPS will not contact you about a package delivery. You will only receive a legitimate tracking message if you have opted in to receive tracking updates and input a tracking number.

The USPS has stated they do not:

  • Send unsolicited emails, calls, or text messages
  • Call customers about package deliveries
  • Ask for personal information to verify a delivery
  • Include links in text messages
  • Send messages from 10-digit phone numbers (they use 5-digit short codes)

If you receive a call or message claiming to be from the USPS, but you didn’t initiate contact, it’s a scam. If you get a text with a link from someone posing as the USPS, do not click it. Report scam calls and texts (we’ll discuss how below) and block any number that sends them.

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USPS text scams: The main rising risk

USPS text scams are a serious threat to people’s privacy, security, and financial stability. Smishing scams use disguises, pressure, and other social engineering tactics to trick targets into revealing private information. Learn how to identify text scams like these and reduce your risk for fraud.

Tracking number scams

In USPS tracking number scams, fraudsters posing as the USPS text you a phony order confirmation with a supposed tracking link. The package doesn’t exist, however, and the link may download malware onto your device. It may also send you to a fake website that asks for your login credentials and other personal information, which the scammer steals and uses to hack into your personal and financial accounts.

Only trust the tracking number you’re given at checkout or through official USPS communications. The scammer may have given you a fake or invalid number, which you can check using the USPS online tracking tool. Always copy and paste the number into the official tool — never click the link in a message that claims to be from the USPS.

Problem with a shipping address

In some scams, the fraudster pretends your package couldn’t be delivered because of an issue with the shipping address. They’ll send a text that claims the address was unclear or the driver was unable to find it, requesting that you follow the included link to verify your address and schedule a redelivery or pickup time. As usual, the link sends you to a spoofed website designed to imitate the real USPS but steal your information.

The real USPS doesn’t text customers about failed deliveries, and the texts they do send don’t include links. If you haven’t signed up for tracking updates, you won’t receive text messages from the post office at all.

Unclaimed packages at the post office

Some USPS package delivery scams start with a text regarding an unclaimed package at the post office, blaming an illegible shipping address or lack of a recipient to accept the delivery. Sometimes, the scammer doesn’t give a reason for the unclaimed package at all. The text includes a link where you can supposedly claim the package and schedule a new delivery or pickup time, but the link is malicious.

These scams tend to be more common during the holidays when consumers have more packages in transit and less time to keep track of their deliveries. In reality, the USPS doesn’t send unsolicited messages about unclaimed packages.

Other types of USPS scams

USPS text scams come in various forms, and each can have severe consequences. Many USPS scams use different mediums entirely. Be wary of USPS phishing emails and call scams that target your personal information and compromise your privacy. In the fight against spam and scams, it’s crucial to stay protected from all angles.

Recognizing USPS scams: 5 key indicators

Like all forms of phone fraud, USPS scams tend to include a few warning signs. Exercise caution if you get a call, text, or email that shows any of the red flags below.

  1. Unsolicited personal information requests: The USPS will never ask you for private information over the phone. If you haven’t initiated a request, they won’t reach out at all.
  2. Urgent or threatening language: Scammers may get impatient and resort to threats if you don’t cooperate or act quickly enough. The real USPS will not rush you or act unprofessionally.
  3. Poor grammar and spelling: Phone scams often originate overseas, and many scammers aren’t native English speakers. Watch out for text messages that claim to be from trustworthy entities but include incorrect grammar and spelling.
  4. Suspicious links: Suspicious links are a telltale sign of phishing scams and should never be trusted. Even if you’ve signed up for shipping updates, legitimate texts from the USPS won’t contain a link.
  5. Payment requests: The post office will never charge you an unexpected shipping fee after you’ve completed an order. If someone calls or texts you asking for payment, it’s a scam.

How to protect yourself and prevent USPS scams

Recognizing USPS tracking scams is critical, but it’s equally critical to know how to react. By following the steps below, you can help protect yourself from USPS scams and even prevent them from reaching your phone.

  • Always verify the identity of the sender. If you receive a phone call or a text message from a 10-digit phone number that claims to be from the USPS, it’s a scam. If you’re unsure if the communication is legitimate, you can always call, text, or email back at a verifiable number or address.
  • Stay informed about common USPS scam tactics. Many USPS scams include the same premises and methods. Staying up to date on popular delivery scams helps you catch on to the common themes before the scammer can trick you.
  • Know how to handle suspicious communications. A scam call or fraud text can’t hurt you unless you respond. Don’t answer unknown or “Scam Likely” calls, and never follow links in unexpected text messages.
  • Use an app to block unwanted calls and texts. The best way to avoid falling for USPS scams is to ensure you don’t receive them at all. Use a top-tier scam blocker like Robokiller to block annoying spam texts and dangerous scam calls from getting through to your phone.

Watch out for other imposter scams

Scammers impersonate a range of businesses and services across many different industries. In fact, the USPS isn’t even the only disguise used for delivery scams in particular. Remain alert if you get an unexpected call or text claiming to be from:

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What to do if you've fallen victim to USPS scams

By the time you realize you’ve fallen victim to a USPS scam, the criminal may have already accessed your accounts. Fortunately, there are ways to secure your data, protect your finances, and minimize potential harm.

  • Report the scam to the U.S. Postal Inspection Service (USPIS). The USPIS offers useful resources that may help you through your situation. Call 1-877-876-2455 or report a scam to the USPIS online.
  • Notify the appropriate authorities. There are several entities to which you can report phone scams. Email spam@uspis.gov ,forward scam and spam texts to 7726 (SPAM),report fraud attempts to the Federal Trade Commission (FTC),file a complaint with the Federal Communications Commission (FCC), or notify the FBI’s Internet Crime Complaint Center (IC3).
  • Contact your financial institution. Call your bank, credit union, and/or credit card company immediately. They can freeze your accounts, cancel your cards, and/or help you watch for suspicious activity.
  • Change passwords and monitor accounts. If you’ve given away login credentials like email addresses, usernames, and passwords, change these details right away. Update any apps and accounts that use potentially compromised credentials.
  • File a complaint with law enforcement. USPS scams are a type of fraud, which is a serious crime that can rob victims of their money, privacy, and identities. File a police report as soon as you’ve fallen victim to a USPS scam and protect yourself from further damage.

Robokiller: Your shield against USPS scams

USPS scams can have devastating consequences. However, the support of an award-winning spam-blocking app like Robokiller bolsters your defenses and helps you stay safe from spam calls, scam texts, and hazardous phone fraud.

Robokiller’s comprehensive features contribute to an impressive resume that includes:

  • $600+ million in prevented losses to call and text scams
  • Audio fingerprinting and predictive analytics
  • Customizable, 99% effective call and text blocking
  • A unique algorithm driven by machine learning and artificial intelligence

Protect your money, privacy, and peace of mind by blocking dangerous scam calls and texts. Start your free 7-day Robokiller trial today.

FAQs

What’s a USPS scam?

USPS scams are a type of fraud in which the scammer poses as the United States Postal Service. They are often done via email, phone call, or text message, and they typically involve fake delivery issues or phony tracking details. The goal is to solicit your personal and/or financial information, which the fraudster can then sell on the dark web or use to hack into your accounts. Scams like these cost Americans billions of dollars per year.

How do I know if the USPS text message I received is real?

The USPS does text customers, but only those who have initiated contact. If you receive a text message claiming to be from the USPS but didn’t contact them first, it’s a fake. Report and delete the message without responding or clicking any links.

How can I block spam text messages from USPS scammers?

There are several ways to stop getting texts from USPS scammers, but one of the most reliable is by downloading a dedicated spam-blocking app. Robokiller intercepts and blocks 99% of unwanted scam calls and texts before they ring your phone.

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